Frequently Asked Questions

Do I have to visit a dentist?

We recommend that you visit your local dentist for regular checkups and hygiene appointments every 6-12 months to ensure you maintain optimal dental health.

During your scan and the design process, our registered dentist will confirm when you are suitable for our invisible aligners.

We will monitor your movements weekly with our monitoring app to confirm whether you are ready to move on to the next stage.

Do I keep my used aligners?

Yes, please do not discard your aligners in case one of our dentists advises you to return to a previous stage at any point during your treatment plan.

I previously had braces, will invisible aligners work for me?

Yes. Our invisible aligners can reposition teeth which have moved since having braces.

Will invisible aligners work with crowns?

In some cases, yes, our treatment can work with crowns. However, please advise us before we design your treatment plan so that we are aware.

How do Diamond Whites Invisible Aligners work?

Our invisible aligners are designed to straighten your front 6-8 (excluding molars) teeth by slowly aligning them at different stages throughout your plan. Each aligner will slowly start to move your teeth into position to create your perfect smile. 

We provide you with our monitoring app where our dental team will inform you when you are ready to move on to the next stage of your aligners.

What are Diamond Whites Invisible Aligners?

Diamond Whites Invisible Aligners are designed to gradually correct dental malpositions, such as gaps and crooked teeth.

How old do I have to be to use Diamond Whites Aligners?

Diamond Whites Aligners are only suitable for customers over the age of 18.

When will I receive my aligners?

Once your plan is approved and you have paid the remaining amount, you will receive your aligners within about 4-6 weeks. If you decide to use our finance option, you will receive all of your aligners upfront once your finance documents are signed and approved.

How long will my treatment take?

Every customer is different but on average, treatments take about 6 months.

Returns & Refunds

Our Home Impression Kits can be returned within 14 days and a full refund will be provided if the item is still sealed. A replacement will be sent if the item arrives faulty. 

Due to the aligners being a custom fitted product, we cannot offer returns unless the item is faulty.

If you are deemed not suitable for our aligners we will refund you the £99.99 or if you paid upfront to save the full amount.

Please note, DW do not offer a pre-paid return service.

What if I need IPR or attachments?

While treatments with Diamond Whites don’t require IPR or attachments, if these are necessary for your treatment, we can refer you to our trusted partners at Impress.

What if it doesn't work for me?

If your appointed dentist deems you as unsuitable for our Invisible Aligners treatment, you will be refunded for your initial payment.

Does this work with Overbites/Underbites?

In some cases yes, invisible aligners can improve overbites however it is not always possible and this isn't what our aligners are designed to treat. Our main focus is alignment.

Do you offer retainers?

Yes, we recommend you use retainers to avoid your teeth moving back to their original position. 

Your retainers will replace the last stage in your aligner treatment and although they look similar to your other aligners, they are made from a stronger material that lasts longer. 

Please wear your retainers continually for at least 1 week, and then continue to wear them at night to avoid your teeth moving.

Can I have my impressions done in clinic?

Yes, we have a clinics in London and have pop up locations around the UK.

How often should I wear Diamond Whites aligners?

We recommend you wear your aligners for at least 22 hours per day.

I am due to have fillings soon, can I start a Diamond Whites treatment plan before?

We recommend that before starting an invisible aligner treatment with Diamond Whites, you visit your regular dentist to complete any pending dental work and to have a routine check-up and hygiene appointment.

Do I need an X-ray?

X-rays are an important step in diagnosis and when planning your treatment. They are carried out by our registered doctors at Diamond Whites or our Impress partner clinics. If you do not want to have an X-ray, it is possible to proceed with your treatment, but you will have to sign a waiver to do so.