Frequently Asked Questions

Do I have to visit a Dentist?

We recommend that you maintain your local dentist for regular check ups and hygiene to ensure you maintain optimal dental health and have seen them in the last 6-12 months,

During your impression and Design process our Registered Dentist will confirm your suitability for at home aligners.

We will monitor your movements on a weekly basis with our ScanBox to confirm suitability to move onto the next stage.

We may in some cases, require you to visit us during the your plan for attachments or IPR however this will be confirmed during design phase.

Do I keep my aligners?

Yes, please do not throw your aligners away incase one of our Dentists advises you to return to a previous stage at any point during your plan. 

How do I send my impressions back?

You will receive confirmation of the address that your moulds need to be sent to, please place your moulds back into the box and send back to us recorded delivery.

When shall I use my whitening kit?

You can use your whitening kit at any time, it will be sent alongside your impression kit.

What happens if my impressions fail?

We send out two sets, so you have another chance if you do not get it right the first time. We charge £25.00 if we have to send a secondary impression kit out.

I previously had braces, will this work?

Yes, our Invisible Aligners will help move any teeth back in place since removing braces.

Will this work with crowns?

In some cases yes our treatment can work with crowns however please advise us before we design your plan.

How do Diamond Whites Invisible Aligners work?

Our Invisible Aligners are designed to straighten your front 6-8 (excluding molars) teeth by slowly aligning them at different stages throughout your plan, each aligner will slowly start to move your teeth into position to create your perfect smile. 

We provide you with a Dental Monitoring scan box that utilises AI alongside our Dental Team to inform you of the time is right to move onto the next stage.

What are Diamond Whites Invisible Aligners?

Diamond Whites Invisible Aligners are designed to gradually resolve issues to your teeth such as, gaps, crooked teeth.

How old do I have to be to use Diamond Whites Aligners?

Diamond Whites Aligners are only suitable for customers over the age of 18.

When will I receive my aligners?

Once your plan is approved and you have paid the remaining amount you will receive your aligners within around 10 days. If you decide to use our finance option you will receive all your aligners upfront once finance documents are signed and approved.

How long will my treatment take?

Every customer is different however on average plans are around 6 months.

Returns & Refunds

Our Home Impression Kits can be returned within 14 days and a full refund will be provided if the item is still sealed. This includes the Home Whitening Kit that would need to be returned, unused too. A replacement will be sent if the item arrives faulty. 

Due to the aligners being a custom fitted product, we cannot offer returns unless the item is faulty.

If you are deemed not suitable for our aligners we will refund you the £99.99 or if you paid upfront to save the full amount.


Please note, DW do not offer a pre-paid return service.

What if I need IPR or attachments?

As part of our design process, the appointed registered dentist would look to design your plan safely without using IPR or Attachments however if required we have our Clinic in London where you can visit for this. 

What if it doesn't work for me?

If the appointed Dentist deems you as not suitable for our Invisible Aligners you will receive the £99.99 or £1,300 initial payment back. 

Does this work with Overbites?

In some cases yes, invisible aligners can improve overbites however it is not always possible. This will be displayed in your 3D visuals 

Do you offer retainers?

Yes, we recommend you use a retainer to avoid any relapse. This is £200.00 and can be purchased at anytime.

Your retainer will replace your last stage and although look similar to your other aligners is made from a stronger material that lasts longer. 

Please wear this last stage for a week (minimum) and then continue to wear at night to avoid relapse.

Can I have my impressions done in clinic?

Yes, we have a clinic in London and have pop up locations around the UK.

How often do you wear Diamond Whites Aligners?

We recommend wearing for 22 hours a day minimum.

I am due to have fillings soon, can I start your plan before?

We recommend you visit your local dentist for all dental work prior to starting our aligners, along with a regular checkup and clean.

Do I need an X-ray?

It is recommended that you have an X-ray prior however it is possible to proceed without if you wish to do so.